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Dialogic Pro Services
About Dialogic Pro Service Contracts
Dialogic provides flexible Service Contracts to meet a wide variety of customer requirements.| Value Per Unit Plan | Standard Per Unit Plan | Premium Per Unit Plan | Standard Service Agreement | Premium Service Agreement |
|---|---|---|---|---|
| Support for installation, configuration & deployment issues | Support for installation, configuration & deployment issues | Support for installation, configuration & deployment issues | Support for application development issues | Support for all types of issue |
| Software maintenance | Software maintenance | Software maintenance | Software maintenance | Software maintenance |
| Eight business hour response remote technical support direct from Dialogic | Eight business hour response remote technical support direct from Dialogic | Four business hour response remote technical support direct from Dialogic | Eight business hour response remote technical support direct from Dialogic | Four business hour response remote technical support direct from Dialogic |
| Hardware Advance Replacement | Hardware Advance Replacement | One authorized caller | Four authorized callers | |
| Available for all Dialogic hardware products* | Available for selected products | Available for selected service provider products | Flexible service agreements giving access to the whole range of Dialogic Pro Advantage Services providing a complete set of capabilities | |
| 24 x 7 support for emergencies | ||||
| One and three year contracts available | One, three and five year contracts available | One and three year contracts available | Requires signed contract | Requires signed contract |