Technical Helpweb

As of January 9th, 2018, the following product lines are now carried by Sangoma Technologies:
  • DMG Series of Enterprise Media Gateways
  • IMG Series of Media Gateways
  • Media and Network Interface Cards (JCT, Diva, CG, DNI, Eiconcards)
  • Diva High Density Modems

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Before you start
Find board identity information for RMA

SS7 congestion or reduced call rates after upgrade to SS7 Series 3 board

How to Implement SCCP Class 1 on Converged Services Platform (CSP)
About maximum SS7 CIC numbers
Number of resources provided by DSP ONE with 2 VRA modules
Setting up CPA for fax tone detection
Optimize PVD/AMD configuration for performance
How to enable outbound Global Title Translation
SCAP on the MSP/CSP: Replicated Subsystems

IntelliNet API licensing
Obtaining a unique host id for Intellinet licensing

How to reset using CSA without causing a Matrix Switchover
SIP Call to a CSP 2090 is rejected with a 400 Bad Request
What does an SS7 CIC status of transient mean?
E1 R2 calls fail with a timeout waiting for the Calling Party Number
How to monitor alarms without SNMP
Options for outbound routing with Global Title Translation
How to query SCCP/TCAP configuration and state machine information
TCAP response does not contain the expected SCCP Calling Party Address
Incoming UDT with GTAI that matches Global Title Translation entry is discarded
Loadshare outbound traffic requiring GTT to a pair of STPs
Translation Result Format for 'Add Global Title Entry TLV (0x09CC)'
Cannot configure a second adjacent translator for backup purposes
Carrier doesn't receive UDT: confirm transmission of UDT
Global Title Translation (GTT) diagnostics (3,s,2,m,-,b) within the CLI
Global Title Translation appears to be not working

Error Messages
DSP Service Cancel Timeout Severity alarm L4 CH state list.
VoIP module clear alarm 0xc1 indications
HDLC Frame loss alarm with DSP2 or DSP2 Plus

DSP2 card fault data debug collection
How to perform a PPL (Programmable Protocol Language) audit
How to parse the NFS Write Error alarm message
CAS Channel Purge Reason(0x77): Internal Connect Timeout
All query messages are being blocked
Queries for DSP resource types and DSP resource points
How to debug conference issues with 'stuck' voice prompts
How to debug DSP resources 'stuck' on timeslots
How to read SwitchKit messages.log with channel ownership logging enabled

Description of SwitchKit negative responses
How to enable channel ownership logging with SwitchKit
Get statistics from DSP2 and DSP2 Plus cards

About Adjacent Translator, Concerned Point Code, Network DPC/SSN
Using the layer 4 router with Dialogic® CSP SwitchKit®
How to monitor using sk_monitorChannel( )
Resource modify message 0x0125 fails with a nack: 0x15
How to regain channel ownership after an application switchover

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