Technical Helpweb

As of January 9th, 2018, the following product lines are now carried by Sangoma Technologies:
  • DMG Series of Enterprise Media Gateways
  • IMG Series of Media Gateways
  • Media and Network Interface Cards (JCT, Diva, CG, DNI, Eiconcards)
  • Diva High Density Modems

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Before you start
Diva Server Q.Sig
Are Diva Media boards supported in virtualized environments?
PCI slots supported
Line ordering Diva Media Board North America
Provisioning Information (ISDN PRI)
Provisioning a Robbed Bit connection
Provisioning an Analog Line in North America

Diva Media Board Installation overview
How to upgrade your Diva System Release installation (Windows and Linux).
Modem installation issues
Diva boards - Find the Serial Number and Part Number
Uninstall boards and software
Default and Custom installation of the Diva software for Windows.
Install Diva SoftIP SIP 2.X

Setting up Incoming calls on Diva Media boards
Adding a virtual modem or modem pool using a Diva Media board
Direct Incoming calls using MSN with Diva Media boards
Create a Dial-Up connection with Diva Media board
Configure the Dialogic Diva Media board for NT mode
Q-sig configuration guidelines for Diva Media Board
Configure PRI fractional lines
Activating a License Diva SoftIP SIP 2.x
Configuring Diva SoftIP SIP 2.x
Find out which Diva System Release version is installed
Windows Fax Service receives calls but cannot make calls
Hardware configuration checklist

Licensing considerations when using Diva softIP in virtualized environments.
How to check if you have a Diva software license installed
How to activate a Dialogic Diva Media Board Features license

Slow faxing
Caller ID on COM ports
Supported AT commands for Diva Media boards Port driver
MSN Overview
Availability of supplementary services with Diva Media boards
Zetafax unable to respond to incoming calls
Installation and configuration for Windows Fax Service (Fax Role)
Diva SoftIP Hints and Tips
What do the LEDs mean on Diva Media Board?
Cabling Diva Media Board PRI
Information specific for North American users

Suspected hardware faults: diagnosis
Which Diva Diagnostic tool should I use to troubleshoot my problem?
Diva LineTest: Outbound Fax Test fails
Diva LineTest: The call can be established, but in-band tone test failed
Using the Diva Line Test tool to perform a Diva Media Board hardware test.
Diva Media Board does not make and/or receive calls
Troubleshooting intermittent issues with calls
PRI Line Troubleshooting Checklist
Diva PRI Loop-back Test
Using the ACOPY2 Diagnostic Tool

Diva Management Console
Using the TestFAX diagnostic tool
Advanced use of ACOPY2 with Diva Media Boards
Using the Line Test Tool
Using the CAPI Check Diagnostic Tool
Further Information on Line Test error messages
Using the Dtectpci diagnostic tool
Taking a trace with a Diva Media Board
Advanced Diagnostics Menu
Advanced Diagnostics - Detailed information about the Diva Diagnostic Trace
Advanced Diagnostics - ISDN Diagnostic code analyser
Advanced Diagnostics - ISDN Diagnostic codes
Advanced Diagnostics - ISDN Location codes
Advanced Diagnostics - ISDN MDL error codes

Detect end of voice recording
Audio data streaming in SDK
Voice activity detection in SDK
Diva SDK and SIT
Diva SDK call progress
Diva SDK reject incoming call
SDK: Fax CED and CNG tones
SDK samples
SDK: GSM data calls
SDK: silence detection without DSPs
SDK: Change DTMF detection sensitivity
SDK: WAV files
SDK: Convert audio files - DivaConv
SDK & CAPI: Using Analog 4P card
SDK: detect fax call
Using FaxHeadLine
TIFF formats
Using the Generic Tone Detector
Reading Channel Status for Analog Ports
Which Diva SDK API for Visual C#?
'SimplePhone' sample with 'APSoundDevice' Audio Provider

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