Dialogic Issues with Windows 2003 Service Pack 2
Symptom:
User may see one or more of the following:
1.) Application exceptions
2.) Blue screen of death
3.) Random reboots
Items 2 and 3 actually have the same root cause. When a system encounters a Windows Stop Error, its behavior is determined by the settings shown under
System Properties -> Advanced -> Startup and Recovery. If the "Automatically restart" box is checked in this window, the system will reboot as soon as a Windows Stop Error is encountered. The Startup and Recovery window is shown here:
If this box is not checked, Windows will display BSOD with the corresponding system error code.
Reason for the problem:Older Dialogic software releases are not supported for use with Service Pack 2 of Windows 2003. Currently, the only releases where this OS version is supported are later builds of SR 6.0 and HMP 3.0. The above symptoms have been observed on the following releases:
HMP 1.1
HMP 1.3
HMP 2.0
SR 5.1.1 FP1 SU (SP3)
SR 6.0 on builds earlier than SU 148 (support was added from builds 148 and above)
Workaround:
The user has 3 choices to work around these compatibility issues:
1.) Upgrade to either HMP 3.0 or SR 6.0 SU 148 or above
2.) Uninstall Service Pack 2 for Windows 2003, and roll back to Service Pack 1
3.) Migrate to a different operating system - for example Windows XP
Product List
DMV/JCT boards, and HMP software
Glossary of Acronyms / Terms
BSOD = Blue Screen of Death. The popular term for the screen displayed when Windows encounters a Stop Error and is not configured to automatically reboot.
First published: 06-Apr-2008
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