Technical Helpweb

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Reporting SDK issues to Dialogic Support

If none of the troubleshooting topics in this Helpweb resolve your problem you should report it to Dialogic Support. 

To help us to deal efficiently with your support enquiry please include the following information. 

• General information about the hardware environment, scenario, etc.
• PC and CPU type (processor model or speed; single or multi processor?; how much RAM?; brand name machine or unbranded?)
• Which Dialogic Diva Media board (name + product code) or version of Diva SoftIP is used?
• Which development platform is used? (e.g., C, C++, VB, VB.NET, C#, etc.)
• Which Dialogic Diva System Release (+ Service Update) is currently installed ?
• Which version of the Diva SDK is currently installed?
• Which API is used for the development of the application - i.e. Diva API (dsSDK.dll) or Diva Component API (DivaSDK.dll)?
• Is the Diva Media board directly connected to an ISDN line from the line provider (NT1) or is it connected to a PABX? In the latter case please provide the name of the PABX manufacturer, model number, etc.
• additional installed hardware (e.g. PCI cards from other 3rd party vendors, etc.)
• What other softare is installed (e.g. applications from other 3rd party vendors, etc.)
• Provide traces taken while the problem was taking place (see the recommended trace instructions)