Dialogic® ControlSwitch™ System Advanced O&M Training


Course Overview

The “Advanced Dialogic® ControlSwitch™ System 5.x Certification course” provides participants with in-depth necessary knowledge and skills to perform advanced routing, maintenance, debugging and monitoring of the Dialogic ControlSwitch. The attendees will gain knowledge on how to monitor, debug and prevent problems that may arise during daily operation of the system. This training course combines theory and hands-on experience based on Dialogic expert’s best practice


5 days (40 hours)

Key Products

Target Audience

NOC experts, Installation and commissioning engineers, O&M engineers and network operators who need to carry out advanced system maintenance / troubleshooting


Upon successful completion of this course participants will be able to:

  • Perform high level maintenance within the operation environment.
  • Perform advanced monitoring and system’s performance
  • Perform debugging of typical problems
  • Perform high-level routing in the system
  • Utilize enhanced features in the ControlSwitch’s system

Required Preparation

  • Recommended 6 Months of active work for ControlSwitch including provisioning and maintenance of the ControlSwitch platform
  • In-depth knowledge in SS7/PRI Signaling network and IP based protocols (MGCP, H.323, SIP)
  • Working knowledge of UNIX commands


  • Alarm analysis and new reports
  • Maintenance:
    • Databases Backup / Hot & Cold Backup
    • Preventive maintenance
    • CDR Maintenance
    • Analyzing the system performance
  • Troubleshooting & debugging:
    • Debugging Tools
    • Call tracing
    • Common Practice, Tips & Tricks
  • Advanced Routing /Services:
    • Announcement Support
    • Rerouting


Upcoming Training

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